Advanced Equipment Support builds on the knowledge of diagnostics, repair, and water treatment systems introduced in the CTechP Intermediate courses to build proficiency in both technical skill and service operations management. In AES, learners synthesize their technical knowledge and experience to create preventive maintenance plans and inventory strategies, provide equipment recommendations to customers, analyze and resolve root causes of equipment malfunction, efficiently navigate complex equipment repairs, refurbish and decommission equipment, and work with common superautomatic espresso machine parts and systems.